SiteTuners CRO Refund and Cancellation Policy

Draft of October 23, 2026, pending review by our lawyers. Until a reviewed version replaces it, this is the policy that applies.

Effective date: October 23, 2026 Last updated: October 23, 2026

This policy explains how cancellation and refunds work for paid SiteTuners CRO memberships, extra seats and credit packs. It is part of our Terms of Service. All prices and refunds are in US dollars.

The short version

• Your membership renews automatically every month until you cancel.
• Cancel any time in the app. There is no minimum term and no cancellation fee.
• Your cancellation takes effect at the end of the month you have already paid for. You keep full access until then and won’t be charged again.
• We don’t refund partial months or unused credits. We may make exceptions case by case.
• We never charge you automatically for extra usage, and we never refill credits automatically.

Cancelling

• How: the account Owner can cancel at any time:
  • in the app: Billing → Cancel membership → Cancel at the end of the period;
  • in the Stripe customer portal, which opens from the Billing page (“Update card”);
  • by writing to contact@sitetuners.com or calling +1 (800) 521-6056.
• When it takes effect: at the end of your current billing period. You keep full access until then, and you won’t be charged again. Until that day you can undo it with “Keep my membership”.
• Confirmation: the Billing page shows the date your membership ends, and we email the Owner to confirm it.
• Monthly credits end with your billing period. They don’t roll over.
• Purchased credits (from credit packs) keep their 12-month validity, but they can only be used while you have an active membership. If you rejoin before they expire, you can use them again.
• Your Reports: when your membership ends, the dashboard, Reports and PDFs are no longer available in the app. Download any PDF Reports you want to keep before then.
• Your data: we keep your sites, history and Reports for 12 months after the membership ends, so everything comes back if you rejoin. We email the Owner 30 days before we delete them.
• Coming back: you can rejoin at any time. If your paid month is still running, the plan you choose starts when it ends.

Refunds

• No refunds for partial months. If you cancel mid-period, you keep access until the period ends instead of getting money back.
• No refunds for unused credits, whether they are monthly credits or purchased credits.
• Downgrades take effect at the start of your next billing period, so there is nothing to refund for the current one.
• Removing a seat gives a prorated credit for the rest of the period, which Stripe applies to your next invoices. It isn’t paid back to your card.
• Exceptions: we may give a full or partial refund case by case, at our discretion, for example after a long outage. To ask, write to contact@sitetuners.com within 30 days of the charge and tell us what happened. A refund in one case doesn’t oblige us to give refunds in others. We always refund charges we made in error, such as a duplicate charge.
• How refunds are paid: approved refunds go back to the original payment method through Stripe. Your bank decides how long it takes to show up.

Credits for failed analyses

If a page can’t be analyzed (for example, it fails on our side or your site’s security blocks our capture tool), the credits it used are returned to your account automatically. This is a return of credits, not a money refund.

Upgrades

Upgrades take effect immediately. You pay the prorated difference for the rest of your billing period, and the extra monthly credits are added right away.

Failed payments

If a renewal payment fails, Stripe retries it over about two weeks. During that time your account is read-only: you can still view and download your Reports, but you can’t run new analyses. We email the Owner at the first failure and 7 and 12 days later. You can fix it by updating your card on the Billing page. If the payment is still unpaid after two weeks, your membership ends.

No free trial

Memberships have no free trial. The free CRO Snapshot lets you see the Service before you pay.

Promotion codes

Promotion codes apply only as described in the offer. They have no cash value and aren’t applied to past charges.

Chargebacks

If you think a charge is wrong, please write to us first so we can fix it quickly. If you dispute a charge with your bank instead, we may pause new purchases and analyses in the account while the dispute is open.

Your rights under the law

Nothing in this policy limits any rights you have under the law that can’t be waived.

Contact us

SiteTuners LLC 14502 N. Dale Mabry Hwy, Suite 200 Tampa, FL 33618, USA Email: contact@sitetuners.com Phone: +1 (800) 521-6056 (toll-free)